Cloud-Service-Management: HMD - Praxis der by Hans-Peter Fröschle (Hrsg.),Hans-Peter Fröschle

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By Hans-Peter Fröschle (Hrsg.),Hans-Peter Fröschle

IT-Servicemanagement in der Cloud 3.0 adressiert zukunftsweisende Entwicklungen des IT-Servicemanagements. Einerseits werden zunehmend IT-Servicemanagementaufgaben Cloudbasiert erledigt. Andererseits steigen die Anforderungen an das administration mobiler Endgeräte, die im Zweifelsfall nicht unter der alleinigen Kontrolle der IT stehen und Lösungen für cellular gadget administration erfordern. Zudem werden immer mehr IT-Services mithilfe von Cloud-basierten Infrastrukturen erbracht. Da sich durch Cloud-basierte Technologien und Infrastrukturen auch die Geschäftsmodelle der Unternehmen selbst massiv verändern, ist das IT-Servicemanagement gefordert, entsprechende Entwicklungen durch angepasste Prozesse zu unterstützen.HMD 288 greift diese Entwicklungen auf und stellt Lösungsansätze aus Theorie und Praxis für das IT-Servicemanagement der Zukunft vor.

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